Please note that we are still open for business however deliveries will only be sent out after Lockdown.

Frequently Asked Questions


Does the BOOXE Original BootBox fit in every TOYOTA FORTUNER?

Yes, the BOOXE Boot Box has been designed to fit all models of the Toyota Fortuner, the oldest and the newest ones.

Will the BOOXE ULTIMATE Boot Box fit in any car?

The Ultimate Boot Box is designed to fit neatly into the boot of most vehicles, apart from very small cars. It will fit easily and comfortably in the boot of any SUV or medium to large sedan. It is 90cm long and 27cm wide, so that it can accommodate umbrellas, hockey sticks and fold up fishing rods but sits flat so that it doesn’t take up too much boot space.

Do you deliver everywhere?

Yes we deliver all over South Africa.  We add a flat courier fee of just R150.00 for all orders. For international deliveries please email us on

Why should I pay for Delivery?

The short of it…

We also have to pay for delivery so we are charging you the minimum rate for your delivery to ensure you are able to get your BOOXE accessories as soon and as safely as possible. We charge a minimum flat rate whether your order is 2kgs or 10kgs and whether it’s going 100kms or 1000kms.

The long story…

We could include the cost of shipping in the price of our products, but we want to be open about the actual price of our products and keep them affordable.

Most of our products are large, bulky and heavy, so they cost more to courier than just sending an envelope across town or the country.

As BOOXE is a small business which is focussed on a niche range of products in a specific market, unlike the Take-a-lot and Woolworths online stores, we don’t have hundreds of thousands of customers. No we’re an exclusive, quality-is-everything kind of brand, providing customised products to discerning customers who value their vehicles and don’t mind having their purchases delivered to their door, saving them time and fuel!

Another thing to remember is BOOXE is an online brand; we don’t sell in shops so we don’t have to add overheads like rentals and sales staff to our retail price. Therefore you are paying the absolute minimum for premium quality vehicle accessories that have been customised for your specific requirements. BOOXE products are not your run-of-the-mill, off-the-counter, common-or-garden items. No. They are exclusive and unique and you can only get them from the source, ie.

We’d love to offer free shipping for all our products to all destinations. But that would mean we wouldn’t be making any profit. And that would be plain stupid.

Thank you for reading this and for your understanding. 

Do you have stores?

No, we are digital only. As many of our products are customised, it makes sense to keep our production to one centre and to deliver directly to your door. More convenient for you too.

How long does delivery take?

Many of BOOXE products are custom-made so please allow 5 working days for production and 3-5 working days for delivery. We try our utmost to get your BOOXE products to you ASAP as we know you cannot wait to have them!

Do you offer a gift service?

If you would like to send a BOOXE product as a gift, please fill in the name and address of the lucky recipient in the Shipping Address and we will have it delivered directly. We’ll even add a complimentary card and a bow! If you have any other requests please email us at

Can we collect?

Our warehouse does not allow for collections. However, we deliver direct to your door.

How strong is the Boot Box?

All our Boot Boxes are manufactured from high quality, tough ABS with hard-wearing, aluminium hinges. They are designed purposely to remain in your Toyota Fortuner boot so are lightweight, yet robust enough to withstand the rough terrain that your vehicle navigates.

Is the Fortuner Boot Box accessible from the back-passenger doors as well as from the boot lid?

Yes it certainly is. However, the Fortuner’s rear seats would need to be folded up in order to open the Boot Box.

Are the Boot Mats Non-slip?

Yes, all our Boot Mats are anti-slip, with a tactile upper-surface that prevents normal load shift within reason – except for bottles or balls of course. Your dogs will not slide all over your boot when you take them out for a ride.

Where are BOOXE Products manufactured?

All our Boot Boxes and Boot Mats are exclusively made in South Africa.

Will you be adding more products to the BOOXE range?

Yes we do have plans to expand our BOOXE product range to other models in the near future. Watch this space!

What kinds of items CAN and CAN’T be stored in the Boot Box?

We would recommend you store most anything you like… emergency items such as jumper leads and first aid kit, fishing tackle, spare bicycle tubes, photography tripod, baby essentials, running or swimming gear for a spontaneous spurt of exercise, you name it….

We would NOT recommend storing fresh consumables such as liquids or food stuff, petrol or chemicals, matches or anything combustible.

We would NOT recommend storing fresh consumables such as liquids or food stuff, petrol or chemicals, matches or anything combustible.

What is 3D Secure?

3D Secure for online shoppers

South African banks and e-commerce merchants are implementing 3D Secure to help protect you, the cardholder, against unauthorised use of your card when shopping online at 3D Secure merchants.

3D Secure allows you to authenticate yourself while making an online payment, therefore minimising the risk of someone else using your card fraudulently.

What is 3D Secure?

  • It is also called Verified by Visa, MasterCard SecureCode or Amex Safekey
  • It is an authentication service that allows only the cardholder to use the card
  • It allows you to enter your previously selected PIN/Password or a One Time PIN therefore helping your bank to know it is you shopping online
  • With additional focus on the safety of e-commerce transactions,
    • your bank may have already registered you for the service, or
    • you may be required to register during your next online purchase.

What can you expect when doing an online 3D Secure purchase?

If you have already registered or have been registered by your bank, you will be prompted with an additional screen requesting a One Time PIN (OTP) or a PIN/Password. OTPs are sent to the cell phone number your bank has on record for you, whilst a PIN or Password is a secret code you have chosen when you registered for 3D Secure or was provided to you by your bank at the time of issuing your card. Simply enter the OTP, PIN or Password in the given space and proceed.

If it is your first time doing an e-commerce transaction, or you are a regular e-commerce user, but have never registered or been registered for the 3D Secure service, you will be prompted with a screen asking you to register for 3D Secure. Please follow the prompts on the screen to register. Remember, it is in your best interest to be safe.

Tips for a good 3D Secure experience

  • Ensure you have the card you wish to pay with ready.
  • Ensure you have your cell phone with you to receive the One Time PIN (OTP) or you know what your PIN or Password is, depending on what your bank’s authentication method is.
  • After entering your PIN/Password, the system may take a couple of seconds to authenticate your PIN/Password. This is normal – do not close the browser.
  • If you receive an error message, be sure to read the message on the screen. You may have entered your PIN/Password incorrectly in which case you will be allowed to retry. Although minimal, there may also be other reasons why the transaction failed, in which case we recommend that you follow the instructions on the screen or contact your bank for further assistance.

3D Secure is easy to use and will give you peace of mind to shop online. Be safe, be smart!

3D Secure with VCS (Virtual Card Services)

3 Domain Security – is a new method of security mandated by the Payment Association of South Africa (PASA) to enhance the security of online transactions. Mastercard’s product is called “MasterCard SecureCode” and Visa’s product is called “Verified by Visa”.

Virtual Card Services is compliant and in fact was the first South African payment gateway to be certified by both MasterCard and Visa for 3D-Secure transactions through First National Bank, Standard Bank and ABSA.

3D Secure Helpdesks


0861 201 311 


(011) 710-4332


(011) 369-2999


(012) 317-3344


0861 201 314


(011) 286-9663


Leave us a message using the form below.

066 176 2522